The mediator seeks to ensure that each party is fully heard and cooperating in the mediation phenomenon.

1.       The mediator seeks to ensure that each party is fully heard and cooperating in the mediation phenomenon. When necessary according to the condition, the mediator can help both parties by mutual understanding among both parties. The mediator should aware about issues and confirms understandings among parties to ensure that each party is treated with equality and justice. The mediators should hears stories of parties and draw conclusion on the basis of these stories.  Whole mediation process is based on the hearing of stories.